EVERYTHING YOU NEED TO KNOW

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Will you accept walk-ins?

We only offer walk-in service

How many people can be on one table?

Government guidelines currently state that indoors, your party must be made up of no more than two households & outside you can have a maximum of six people from multiple households.

Do I need to leave contact details?

Yes – as part of the government's track & trace programme, you’ll be directed to disclose your contact details when you enter the restaurant.

How can I get the Kauai UK App?

The Kauai UK app is available to download from the Apple App Store (iOS) or Google Play Store (Android).

How do I pay with the Kauai app?

You’ll need to sign up and register a payment card. You can then access your bill using your current restaurant location and table number, and pay all of part of the bill and any tips or optional service charge using the app.

Can I split a bill with other people in my party?

Yes, other members of your party can also either use the app to pay part of the bill or pay by cash or card direct to your server in the usual way.

I can’t access my live bill?

Check that you are logged in, have selected the correct location from the restaurant list and that your phone is connected to the free Las Iguanas Wi-Fi or 4G.

What card types can I add to my account?

You can securely add Visa and Mastercard debit and credit cards. The app does not currently support American Express.

Can I redeem a Gift Card or voucher with my app?

If you have a gift card or voucher code you will need to ask the server to redeem this before you pay any outstanding balance.

How will my server know that I have paid my bill?

Your server will be able to see your payment instantly on their tablet or on the till.

How can I get a receipt for my payment?

You will receive an email receipt to your registered email address once you have paid all or part of the bill.

How often will I get perks and offers on my app?

You will usually receive new perks or offers monthly.